How a British IT Firm Simplified Onboarding Training with Levelup

Our client, a well-established IT firm in the UK, has a diverse workforce dispersed across various time zones. They were depending on remote employees for software development, customer support, and IT consulting services.

For the past few years, the business experienced rapid growth, almost doubling its number of employees. However, onboarding british IT firm with this large number of new staff showed severe flaws in their current training method. A scalable, digital solution was needed to ensure that every new hire received consistent, engaging, and role-relevant training from day one.  

Challenges in Onboarding Training Faced by Client 

The company carried out most of the training through manual and informal knowledge-sharing techniques. There was inconsistency around training; it was time-consuming, and it was almost impossible to track it.  

Core challenges 

• Unstructured onboarding experience: Training materials were disorganized all over shared drives, email attachments and through live calls. This was creating confusion and repeating efforts. 
• No structure whatsoever: Onboarding varies vastly among departments, and there aren’t clearly defined learning paths.
• No visibility or reporting: HR and team leads had no easy way to track learners.
• Poor engagement: New hires found the training boring and lacking in important information. Therefore, they narrowly retained knowledge, resulting in poor satisfaction.
• Poor Efficiency: Trainers repeated each session for every new hire. This activity was a waste of businesses’ time and resourcing. 

These concerns led to deficits in employee readiness and impact on productivity during critical growth. 

How Levelup LMS Overcome Onboarding Training Challenges? 

The firm decided to work with our LMS as its centralized learning platform. Working with Levelup LMS was the right fit because of its easy-to-use interface, automation, and robust analytics.  

Here’s how Levelup LMS addressed the issues and eliminated onboarding challenges:  

• One Stop Shop for Learning: All onboarding content – videos, documents and quizzes were all uploaded to one platform. New hires can access everything in one place whenever they want.
• Defined Learning Pathways: The HR and IT divisions designed defined learning pathways unique to the role. The HR and IT divisions automatically registered new hires into courses relevant to their division.
• Automated course builder: Part of Levelup’s automation course builder allowed for course creation that eases HR work.
• Progress via Dashboards: Managers and HR could see real-time details on every employee’s performance in the easily viewable dashboards and customizable reports.
• Interactive and Engaging Activities: Gamification elements in the shape of badges, certificates and knowledge checks. These kept learners motivated and driving completion. 

Impact – Faster, Smarter and More Engaging Onboarding 

The IT company saw real benefits in both efficient and employee experience in less than 3 months of Levelup LMS being implemented. 

• 40% reduction in onboarding time – New employees went from being productive within a few months.
• 98% course completion rate –Engagement and the course structure of Levelup LMS improved this from 65%.
• 89% onboarding satisfaction rate – Based on responses to post-training surveys filled out by new employees.
• 15+ hr reduction in HR’s time each week – Through automation and reduced manual coordination.
• Full visibility and control for managers – Employees’ training status, Quiz results, and course completion were always a click away.