How an Australian Electronics Manufacturer Transformed Training with Levelup

About the Client

Our client in Australia was a leading electronics manufacturer. They were into manufacturing various kinds of electronic equipment that were applicable to different industries at different points. Since our client was manufacturing a whole range of different types of equipment, it meant frequent updates on each product as well as newer products joining the bandwagon.

Keeping pace with regular required updates and details was a challenging course of action for all employees. How did the employees respond to this huge sea of information that knocked them down almost every day? Most were confused, and many could not keep pace with what they were coming across.

It was difficult for the enterprise to keep training and retraining individuals. There were a lot of different aspects in which they were finding themselves struggling. They approached us to understand what could be done from our end.

At Levelup, we began by analyzing their current ongoing challenges.

What were their challenges

We could categorize their challenges into a few groups, and what we understood is that the company employees faced challenges keeping pace with the upcoming information.

1. Manual Training vs. Automated training platform needs within the sector

• Training updates around product designs, regular changes in designs, and a focused training around these aspects was a necessity for the company.
• Their products needed frequent maneuvering, transformations, and newer versions in place, and to do so, the staff needed to be updated. Shorter lifecycles of products also meant increased pressure on the R&D sector, and to be able to work around effectively, more and more training was seemingly essential.
• Managing inventory and avoiding excessive stock of outdated products posed a constant challenge. Training in this sector was also something that needed to be done appropriately.
• Significant investments, searching for replacements, redesigning products, and accommodating newer products were areas where training was necessary. Manual training alone was not enough.

2. Time taken for creating, distributing, and suitably maneuvering through training schedules was a time-consuming process.

The time taken for deciding if a training course was most necessary, crafting a training in place, distributing the training materials, and ensuring the concerned teams already completed it required a lot of to-and-fro communication.

The company was not willing to invest so much time in the entire training process.

3. They expected more training engagements

Training was a dull process that not only led to a significant productivity dip but also impacted on the further performance of the employees who often had trouble retaining information since they were not successfully engaging with the training. The enterprise wanted quicker turnaround times from training to garner increased efficiency of employees.

When they were not able to achieve all of it with their manual training process, they opted for understanding what could improve their training efficiency and effectiveness.

But then, they weren’t sure, and when they approached us, we listened to their issues intently.

Once we understood where they all were in dire need of a suitable solution, we knew what could be done.

We went ahead and informed our clients of LevelUp’s efficiency and what it could bring their way.

How Levelup Eased Their Journey?

Levelup ease their journey in terms of how training could be imparted easily in the process. Our ability to provide our clients with a platform where on-demand learning, customized training programs, and cost-effectiveness were all seemingly within reach. Creating interactive and engaging content and teaming up to improve the learning and development process as well as creating better tracking and analysis as well as improving compliance while taking care of suitable certifications is what we could provide through our tool.

On-demand courses

• On-demand learning meant accessing training from anywhere and everywhere.
• With the help of on-demand courses, employees can learn at their own pace.
• Courses can be generated within a short time; no sooner does the demand arise for them.
• Creating courses in bulk is also possible through our AI-course generator option that could reduce the time taken for creating so many courses together.

Customization of the training process

1. Teams can customize the training material based on their specific requirements while staying focused on the same core concept.
   If inventory-related training is to be considered, the delivery boy and the storekeeper as well as the back-end office team plus the transportation team need to be in a loop. But each needs a separate set of details; thus, customizing the training process to suit the needs of all is what could be done easily using Levelup.
2. Teaching people through the use of different kinds of interactive elements is possible when you use Levelup. Starting with the use of quizzes, simulations, and videos is one of the best ways to keep your employees engaged with the training.
3. Regular training updates as per suitable training needs is also what Levelup will help employees keep up with.
4. The cost-effectiveness of training, as was the major concern of our clients, could also be made more resource oriented with the use of Levelup.

Improved training time span

Trainees set their own training patterns and preferences using Levelup LMS. The platform also enabled creating more engaging content by incorporating videos and other interactive formats.

If a training course could get more engagement and, at the same time, improve an employee’s efficiency almost immediately, that could help our client’s needs we could see.

Better possibility of training engagements

Better training engagements were possible, and employees could always refer to these training courses whenever in need. It meant even if they did not immediately remember the incorporated details of the course, they could always go back to it when in need.

In this way, training engagements increased, and so did the performance metrics and training became more enjoyable in the process.

Expectations vs. Results for our clients?

They wanted less time-consuming, highly efficient, user-friendly, engaging, competitive prices for their solution. They wanted a quick turnaround time for their training, and improved efficiency of employees after training.

We integrated their systems with Levelup and trained their entire staff teaching them the way to use Levelup. Some employees gave us the best compliment, saying it was the most user-friendly tool they had ever used. It is one of the simplest tools available in the market in current times.

We put a process in place when integrating Levelup into their system.

1. The first step was the creation of a roadmap with suitable details around project completion- date, time, allotted responsibilities, and point of contacts in the process.
2. The next step involved analyzing the fragments where Levelup was supposed to be delivering appropriately.
3. The next process in place was developing a customized platform that suited everyone’s demands laid on the table by different units of the enterprise.
4. In the next segment, we began developing the customized solution, pilot tested it and then deployed it across the organization.
5. For a few days, our protocol needed us to follow essential team players collecting relevant feedback of the process.
6. Suitably modifying the system as per need and requirement was the last step of the process.

How Levelup impacted their training?

Levelup saved their time, increased their efficiency, and improved the way they trained their employees. AI and Levelup boosted their performance, learning capabilities, and productivity manifold.

They no longer have to remember or write down stuff.

Instead, they could refer to the specially prepared information spreadsheets to analyze their roles and duties in each scenario.

We updated previous content easily and customized it for different teams quickly and at low costs.