Frequently Asked
Questions (FAQs)

Yes, each user that completes the course will get the related certification.

 Yes. Levelup currently supports both SCROM Version 1.2 and SCORM 2004 courses. To know how to upload a SCORM course on Levelup, read the instructions.

Here is a list of supported files: FLV videos, MP4 videos, and reference documents (PDF, DOC, XLS) uploaded directly.

The trainer can upload videos and incorporate videos from YouTube into their courses.

LevelUp offers detailed analysis and reporting for tracking learner progress, assignment results, and attendance.

Reports can be export in CSV, XLSX, and PDF file formats.

Yes, the built-in course progress monitoring function in LevelUp allows trainers to check the status and progress of each Trainee. Reports on attendance management are also available in the LMS.

Of course, you can! You can add your branding/logo and set the colour theme so that the users can feel at home.

If you create a user group and select the desired departments, users will be automatically added to the group.

No, you cannot make courses public, only registered users have access to them.

If the number of active users approaches the limit, you may need to upgrade your subscription plan, otherwise additional users will be billed at per user plan. Contact us to learn more.

Sign into your account and open your account section. Under Account details, find Subscription and expand your current plan. Please select from the available options or contact us for a custom plan. This is only possible if you have a subscription permission assigned to your account.

If there is no message from the LevelUp team, please double-check that you have entered the correct login information.

An active user is defined as someone who has logged into the LMS at least once a month.

Yes, there are standard roles with different access levels.

Levelup LMS is a fully hosted, Software-as-a-Service (SaaS) offering, but it is also available in the non-SaaS version for clients with their own Azure tenant

Yes, Levelup LMS has a privacy policy in place. You can check it here:

Yes. One of the cool things about the world we live in is that learning can happen anytime and anywhere. Levelup LMS is device responsive which means that it works on any device with an internet connection and a modern web browser.

Yes! Levelup is a cloud based LMS, hosted on Microsoft servers but it is also available in the SaaS version.

By submitting a help ticket by logging into the admin section of the Levelup LMS or emailing our support team at support@leveluplms.com .

Open the LMS website in your browser and click on Login.

Sign into your account and click on the profile section. Select ‘Change password’ from the drop-down and follow the instructions.