What to Expect in an LMS Demo – Key Questions to Ask
Discovering the optimal Learning Management System for your company can be a time-consuming and laborious process. Companies typically research dozens of providers throughout their search. When the options become narrow, and you begin to get LMS demos from your top list, the platforms and features begin to blur together.
In this article, you will get a complete idea of the most useful questions to ask during a demo and the tools to utilize to make sure you receive the proper system for your existing and future training requirements.
Before jumping into the demo question, let us first have a quick look at the LMS evaluation process.
3 Areas of Focus in the LMS Evaluation Process
When assessing a potential learning solution through a demo, there are numerous varied factors you need to consider. Three areas stand out and require special consideration: usability, customer service, and data.
1. Platform Usability
In the demo of LMS, assess how user-friendly the platform will be to your learners.
Those are questions that need to be answered:
- How simple is it for an administrator to add and distribute content?
- Will my learners find the user interface palatable and easy to comprehend?
- Are various levels of admin roles available?
2. Customer Support
You should find out about the customer support provided by the provider. You should know about the onboarding process, along with the procedures, and the support given for any future questions or issues.
Questions to be asked include:
- What is the onboarding process for the LMS?
- How many hours of support will I get per month?
- Is there an online support center?
3. Technical Needs
You should pay special attention to any technical requirements that may arise during integration and the continuous running of the software.
Here are some examples:
- Data migration
- Platform integrations
- Reporting capabilities
The more you understand the technical part of the platform now, the better. Now, let us focus on the important questions you need to ask during the demo.
6 Essential Questions to Ask in an LMS Demo
With these areas of focus considered, it is time to explore the actual questions you can pose to vendors as they demonstrate their LMS solution. No matter your industry, company size or training requirements, these 6 questions will assist in deciding the ideal training platform for your enterprise.
1. What is the Optimal Pricing Structure for My Business?
The best pricing option will naturally depend on your overall budget. Try to determine what you have spent on learning in the past, and what you are willing to spend on a newer system.
Most solutions are flexible in pricing based on user count or content potential. Discover what these solutions are, and which one is best for your company’s requirements. Then, get a solution that serves to meet these requirements and fits within your budget.
Also Read: Levelup Pricing Plans: Which One Should You Choose?
2. How Will the LMS Scale as My Company Grows?
This is a related question to the first one. Most businesses anticipate growth in revenues as well as staff. That means your LMS must scale with you. The same holds for creating more advanced learning modules and content over time.
Can the solution in question grow to meet that? It must be capable of doing so, both financially and functionally. Dynamic pricing models such as those described above can assist in ensuring that fact.
3. What Will the LMS Implementation Process Be Like?
Change is hard to adapt. So, you should expect some form of resistance from your teams in moving to a new learning system. You cannot make that process even harder with a solution that has a complicated implementation process.
Try to determine the average installation and initial onboarding time for the solution overall. Then, repeat that process for every user who will learn using the LMS. Do not use a solution that forces you to have to figure it out. Determine early if you will have vendor-side support in implementation.
Adding a few more things to this, ensure that you ask directly about their support, as this will be a potentially expensive component during implementation and into the future. Below are some questions to ask that will provide you with an understanding of what a provider’s LMS support will look like.
- Do they have a knowledge base?
- Do they have training videos?
- Is there a cap on support?
- What kind of support do they offer? (phone, email, etc.)
4. What Integration Options Can You Leverage for Productivity and Efficiency?
Integrations play a key role in simplifying the e-learning process and monitoring the effectiveness of your training. Three integrations to pay attention to are:
- Single Sign On (SSO)
SSO provides your users with the option of using a different application for user login and authentication. Your user will not need to create an entirely new account that has a new password and username. They may use their same log from, say, your HR application that makes learner login easier and less for administrators to do.
- Software and Apps That You Already Utilize
In discussing with your potential vendors, you should ensure that their product will be compatible with other apps and software that you are already using or are likely to use in the future.
You can save your team a great deal of time, headaches, and money if you have an idea of which tools are able to integrate with your LMS and how you should prepare for that. It is hard to look for a new, complex application for a business.
5. Are There Any Extra Perks That Come With the LMS?
Along with specific integrations, it would be essential to inquire from LMS vendors whether some additional tools or services accompany their LMS. When in the process of vendor selection, distinguishing one from the other in terms of the services each can provide may be tricky. Inquiring about the additional accessories would separate the good from the best LMS for your purposes.
6. How Can I Measure the Real Impact for My Organization?
Lastly, never forget to look out for success metrics. An LMS that promises remarkable things but cannot consistently deliver on those promises is not worth anything. You need to be able to gauge learning success on an organizational basis.
To know the answer to that, you must know what metrics you want to measure to test the efficiency of your LMS in the first place. Then you can look for a solution that has these metrics built in. The sooner you think about this process, the better.
Make A Right Choice by Finding Your Optimal LMS solution
Book A demo with Levelup LMS
See how Levelup LMS can help you better grow your business through learning
During an LMS demo, it is critical to ask the correct questions to make sure the system fits the demands of your company. Learner engagement, training effectiveness, and overall corporate performance may all be enhanced by a robust LMS like Levelup. You may make an informed choice that will benefit your learner and organization by carefully weighing the crucial factors mentioned in this article.
